Refund Policy

Return Eligibility

To be eligible for a return, items must be in their original condition and packaging. Returns are accepted within 30 days of the purchase date. Unfortunately, items that show signs of use, personalization, or damage not caused by us cannot be returned.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@cattail.com within 30 days of purchase.
• Provide your order number and specify the reason for the return.
• Our team will provide you with a return shipping label and further instructions.

Refund Methods and Processing Time

Refunds will be processed to the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account after we receive the returned item.

Special Cases

If you receive a damaged or incorrect item, please contact us immediately at support@cattail.com. We will resolve the issue by either sending a replacement or issuing a full refund, including shipping costs.

Exceptions to the Policy

Certain items are non-returnable, including:

• Custom or personalized orders.
• Digital downloads or products that have been accessed.

We appreciate your understanding and are committed to ensuring your satisfaction with our products.